Professional Banking Officer

Company Name:
Bank of the Cascades
Job Description: Expand and retain customer relationships, manage and develop comprehensive account relationships and provide exemplary customer service upholding BOTC sales, service and soundness values. Interview, assess new and existing customer?s needs, cross-sell appropriate Company services and support the ongoing needs of complex customer relationships. Call on customers independently and also with Trusted Advisor expert teams, Loan Officers and Managers to achieve Regional goals. Provide leadership supporting high quality service while contributing to the attainment of Region and Bank objectives. Support other officers, Branch Managers and Regional team in achieving goals.
Essential Functions & Responsibilities:
Represent Bank of the Cascades while calling on new and existing customers and supporting Region through joint calls with Trusted Advisors, Loan Officers and Managers.
Act as Trusted Advisor with prospects and customers, offering appropriate financial solutions, maximizing safety and soundness and customer loyalty.
Assist customers with a variety of banking needs, including opening all types of new accounts, setting up and maintaining cash management relationships, Merchant Services, Visa, Analyzed Checking, Internet business banking, ACH and EFT services, sweep accounts, lockbox, account reconciliation, positive pay, Cascade Connection and remote capture.
Direct and close complex financial product sales, including selling and implementing Cash Management services, acting as the primary relationship officer.
Develop new commercial, public sector, and non profit account relationships by working with Regional team and responding to RFP?s.
Generate non interest income for bank through the sale of fee based products.
Utilize financial and technical knowledge to perform customer cost/benefit analysis.
Identify strategies to optimize commercial customer profitability.
With assistance from Management, write proposals and respond to formal requests for proposals.
Follow through in all aspects of the customer relationship from set-up, completion, maintenance and on-going customer support.
Target sales opportunities by using Bank reports, creating prospect lists, establishing communication plans and following up on sales activities.
Strengthen and deepen relationships with existing customers through proactive customer contact, demonstrating the ability to develop and manage a qualified portfolio by providing differentiated and exemplary customer service focused on financial solutions.
Refer customers to other departments and Trusted Advisors as appropriate for additional Company products and services.
Build and maintain effective partnerships with Branch team members, the Professional Banking Team and Lending Officers.
Assume leadership role in the set-up of all products and services for new and existing customer relationships as requested from Credit Services, Branch Managers, Loan Officers, other Senior Officers, and those obtained through proposal opportunities.
Prepare accurate financial analysis on all ACH clients, mail order/telephone order and Internet based merchant accounts for Loan Officer approval on non credit scored accounts.
Responsible for coordinating annual ACH client reviews.
Effectively communicate with other relationship managers to facilitate accurate and thorough implementation of products and services sold.
Routinely evaluate pricing of assigned accounts to ensure ongoing profitability; renegotiate pricing as necessary.
Provide leadership and support to Professional Banking team members, proactively sharing expertise and best practices.
Responsible for growing customer portfolio and meeting call plan goals, cross-sell expectations and objectives.
Create and manage internal and external customer prospect lists to appropriately cross-sell and/or refer all Bank products, Treasury Services, specialized business services, and merchant services.
Troubleshoot and resolve customer issues including unique complex business customer service and product issues; identify solutions and service enhancements through excellent knowledge of products and organizational resources.
Maintain daily cross sales activity reports, sales pipeline reports, use call tracking system, consistently use BOTC tickler systems for follow-up and submit monthly summary report.
Ensure compliance with Bank regulatory, audit and compliance policies/ procedures and Bank operational policies/requirements within the Branch.
Provide assistance for Department communication support, including responding to incoming telephone calls, electronic mail and voice mail.
Maintain a full understanding of business objectives of the Bank, policy and compliance guidelines, and Bank programs and financial goals.
Maintain competitive knowledge and research for products and services; make appropriate recommendations to management.
Represent BOTC to the community through strong customer relations, business development and community involvement, participating in BOTC events, community activities and professional seminars.
Provide support and assistance; perform bookkeeping, clerical and other related duties as assigned in support of the daily functions and special projects of the Department.
Experience and Skill Requirements:
? Five years banking experience delivering exemplary level of customer service in a professional environment.
? Proven successful experience in Banking Services/Cash Management.
? Proven ability to assess customer needs, promote and sell the appropriate Company products and services in an effort to develop and deepen customer relationships.
? Demonstrated knowledge in the area of Banking compliance; ability to ensure accuracy and thoroughness of customer information in order to meet regulatory requirements (i.e. Patriot Act).
? Excellent written and verbal communication, interpersonal, presentation and training skills.
? Extensive understanding of business and financial fundamentals; intermediate accounting skills with mathematical aptitude and computer spreadsheet skills.
? Demonstrated analytical, decision-making and effective problem resolution skills.
? Must be proficient in the use of personal computer systems, internet applications and electronic mail, and various windows based software applications to include, but not limited to, banking application, word processing and spread sheet software.
? Honor Bank of the Cascades expectations including core values, customer service and dress code.
? Must demonstrate acceptable personal financial responsibility and be bondable.
Education / Certification Requirements:
Bachelor ''s Degree in Related Field; or an Equivalent Combination of Work Experience and Education
Physical Requirements:
? Requires hand-eye coordination, manual dexterity and the ability to distinguish letters or symbols.
? Physical ability to perform the essential functions of the job as listed.
? Able to regularly stand or sit for prolonged periods of time.
? Able to verbally communicate effectively with others.
? May be required to push, pull, lift or move items weighing up to 50 pounds.
? Extensive use of the telephone and internet communications.
Organizational Core Competencies Required For This Position:
ORGANIZATIONAL CORE COMPETENCIES: ? Communication ? Compliance ? Customer Service ? Dependability ? Job Knowledge ? Productivity ? Professionalism ? Team work MANAGEMENT/LEADERSHIP JOB FAMILY COMPETENCIES: ? Business Understanding ? Decision Making ? Leadership ? Production ? Technical
EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age
Location: Eugene, Oregon

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