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Room Attendant/Housekeeper

Company Name:
Destination Hotels & Resorts
Room Attendant/Housekeeper
Property Valley River Inn
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 7,100 employees, over 7,000 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide. Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Valley River Inn is Eugene''s premier hotel on the banks of the Willamette River. Built in 1973 by a prominent local timber family, the hotel conveys a true feeling of Northwest casual elegance with towering wooden beams, warm and inviting fireplaces, lush gardens and artwork by Northwest artists. 257 oversized guestrooms are well appointed and feature views of the Willamette River, swimming pool or landscaped courtyards from their patios or balconies. The location is ideal, just five minutes from downtown Eugene and the University of Oregon and nine miles from the Eugene Airport.
Job Description
JOB OVERVIEW
Clean guest rooms as assigned, ensuring the hotel''s established standards of cleanliness.Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.Ensures the confidentiality and security of all guest rooms.
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment.Use equipment only as intended.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean guest rooms by category priority.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
Service assigned guest rooms.
Empty trash containers and ashtrays.
Remove all dirty terry and replace with clean par to designated layout.
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replace facial, toilet tissue and bathroom amenities in correct amount and location.
Inspect condition of bathrobes and replace soiled/damaged ones.
Remove dirty bed linen and make up bed with clean linen.
Replace laundry bags and slips.
Clean closets and door tracks on check-out rooms, removing dust and debris.Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
Dust and polish all furniture.
Realign furniture to floor plan.
Open all drawers/doors in check-out rooms and remove items left by guest.Dust inside.
Check under bed(s), chairs and sofa for debris and remove if present.
Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
Dust pictures, frames and mirrors.
Remove dust and debris on television, VCR, clock radio, remote control and cable box.
Set correct time on clock; correct TV channel; correct movie rental insert.
Clean all lamps and light switches; check for proper working order.
Remove dust, spots and smears from windows, ledges and frames.
Remove dust, grease and smears from telephones and reposition properly.
Empty liquid from ice bucket and wipe all surfaces dry.
Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
Remove dust on drapes weekly and realign to correct position daily.
Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
Remove trash, debris and cobwebs from balcony/patio.
Inspect condition of planters and plants; remove debris.
Remove dust, dirt, marks and fingerprints from entrance door(s).
Ensure presence of fire safety, rate cards and DND sign.Inspect condition and replace as needed.
Required Qualifications
Ability to communicate effectively in English both verbal and non-verbal.
Ability to count.Ability to:
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guest s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.
Preferred Qualifications Prior experience cleaningguest rooms in a hotel preferred. Must be available for all shifts on weekends, holidaysand evenings. Cleaning experience a must. Must have excellentguest service skills. Seeking friendly & professional staff to service our guests. High level appearance standards required.
City Eugene
State Oregon
Job Type Full Time
Type of Position Hourly Position
Salary $9.10 PH

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