IT Support Technician II
Eugene Networks Eugene Networks Eugene, OR Eugene, OR Full-time Full-time $25 - $32 an hour $25 - $32 an hour 3 days ago 3 days ago 3 days ago Good news! We're looking for a Level 2 Engineer to join our team! Could that be you? Why should you work here? We treat you well.
We support you and in turn you support our clients.
Without you we wouldn't be in business.
Come feel the love.
Apply, and let's chat to see if we are a good fit for each other! Who are we and what do we do? Founded in 2015, Eugene Networks offers managed IT services, VOIP phone systems, cloud computing, consulting, and more for the Eugene-Springfield area and beyond.
We help small businesses (5 - 400 staff) succeed, and we have fun doing it! The Team We're an eclectic team that provides an inclusive environment.
We believe the best team is made of people from different backgrounds, identities, and experiences.
Our team has each other's backs.
Have any issues or need help on any setup? We are here for you! We all work together to support each other and our clients.
We all enjoy helping people here, this environment gives us a great opportunity to improve people's lives every day.
The companies we work with also share in our values; for the benefit of all we believe these values must be observed both ways.
If being a kind person and being treated likewise is your thing, you'll enjoy Eugene Networks! Check out our website at https:
//eugenenetworks.
comand visit our team link to see the actual people you will be working alongside every day.
We take kindness and helpfulness very seriously; we all deserve to feel supported.
The Position Step into the shoes of our Level 2 Engineer, where your desk is just a starting point and the real focus is with the people you work with and support.
If you have a knack for diving headfirst into the action, supporting requests, installing and troubleshooting new computers and internal networking systems, all with some higher-level tasks sprinkled in for good measure - then this role is for you.
However, just technical prowess alone won't cut it here.
Because, you're not just confined to a desk or hiding in the shadows.
Instead, you'll be a vibrant part of our ecosystem, fostering relationships with clients, sharing a laugh with other engineers, and solving problems together.
This role is for the doers, the talkers, the problem solvers, and the relationship builders.
And at Eugene Networks, you won't be doing this alone.
We've got your back every step of the way.
Prior MSP level 2 tech experience is highly preferred, but not necessary if you've got the skills from other sysadmin paths.
The position, we call a Level 2 Engineer.
This is your traditional level 2 helpdesk position, but with a bit of higher-level tasks sprinkled in.
At Eugene Networks, our Level 2 crew are our front line to receive all support requests, everyone at Eugene Networks is at Level 2 or above.
Our Level 2 crew also completes server installs and migrations with full support from our Level 3 Engineers and if needed/ the Senior Engineer.
If you haven't gotten this by now, supporting our team is our focus! The owner, service manager, and the other engineers do everything they can to help you feel loved and supported, seriously can't stress that enough.
All of the technicians share in an on call rotation for 1 week at a time, we pay you on call pay for that week, plus you get paid for whatever time you clock working on anything that comes up.
We typically don't have much on-call and try very hard to limit the requests to emergencies only (like network/server down etc.
) This is an in office position with travel to and from client sites primarily in Eugene/Springfield.
You must have reliable transportation to get to and from customer sites and to transfer computer equipment safely.
We do pay mileage reimbursement for driving to and from client sites.
Some things we will want you to work with:
Autotask ticketing system (and no we don't make you account for every minute of your day like other IT shops).
Do some work, document it.
Very easy and low stress.
Datto RMM Configurations and Deployments of the following:
computers, printers, VOIP phones, Wi-Fi, servers, switches, firewalls, etc.
Essentially business IT stuff.
Office 365, Gsuite Backup software (we use 2 software's primarily and will train you on them) Windows and Mac systems Line of business applications that our clients use.
We install and support the software with the help of their support with the vendor that developed the software.
We support a range of clients who all use unique software.
You know you've been waiting for an opportunity where you can feel truly valued and supported at your job.
It is our goal to deliver that to you, plain and simple.
Apply if you are on the fence, and have a conversation with the owner of Eugene Networks.
You will learn more about what it would feel like to work here and we think you will LOVE what you hear! The Pay Depending on your experience level.
The range is $25 - $32 to start for this position.
On Call Pay - For every week you are on call, you will get on call pay added to your pay for that pay period, in addition to any overtime you accrue for actually handling the on call items that come up.
The Benefits Health Insurance (Pacific Source), Vision Insurance, and Dental Insurance 401K with 4% Company Match 2 weeks' vacation instantly vested on day 1 (have some vacations planned soon, no worries) Sick Pay Flexibility on time you need to work from home to take care of personal matters etc.
Mileage reimbursement for office to client office travel.
Looking forward to talking soon! Job Type:
Full-time Pay:
$25.
00 - $32.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance Experience level:
4 years Schedule:
8 hour shift Monday to Friday On call Weekends as needed Application Question(s):
Will you be able to reliably commute to the office in Eugene, OR and to and from client offices, transporting equipment when necessary? Education:
High school or equivalent (Preferred)
Experience:
Office 365 Administration:
2 years (Required) Help desk:
2 years (Required) Microsoft Windows Server:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We support you and in turn you support our clients.
Without you we wouldn't be in business.
Come feel the love.
Apply, and let's chat to see if we are a good fit for each other! Who are we and what do we do? Founded in 2015, Eugene Networks offers managed IT services, VOIP phone systems, cloud computing, consulting, and more for the Eugene-Springfield area and beyond.
We help small businesses (5 - 400 staff) succeed, and we have fun doing it! The Team We're an eclectic team that provides an inclusive environment.
We believe the best team is made of people from different backgrounds, identities, and experiences.
Our team has each other's backs.
Have any issues or need help on any setup? We are here for you! We all work together to support each other and our clients.
We all enjoy helping people here, this environment gives us a great opportunity to improve people's lives every day.
The companies we work with also share in our values; for the benefit of all we believe these values must be observed both ways.
If being a kind person and being treated likewise is your thing, you'll enjoy Eugene Networks! Check out our website at https:
//eugenenetworks.
comand visit our team link to see the actual people you will be working alongside every day.
We take kindness and helpfulness very seriously; we all deserve to feel supported.
The Position Step into the shoes of our Level 2 Engineer, where your desk is just a starting point and the real focus is with the people you work with and support.
If you have a knack for diving headfirst into the action, supporting requests, installing and troubleshooting new computers and internal networking systems, all with some higher-level tasks sprinkled in for good measure - then this role is for you.
However, just technical prowess alone won't cut it here.
Because, you're not just confined to a desk or hiding in the shadows.
Instead, you'll be a vibrant part of our ecosystem, fostering relationships with clients, sharing a laugh with other engineers, and solving problems together.
This role is for the doers, the talkers, the problem solvers, and the relationship builders.
And at Eugene Networks, you won't be doing this alone.
We've got your back every step of the way.
Prior MSP level 2 tech experience is highly preferred, but not necessary if you've got the skills from other sysadmin paths.
The position, we call a Level 2 Engineer.
This is your traditional level 2 helpdesk position, but with a bit of higher-level tasks sprinkled in.
At Eugene Networks, our Level 2 crew are our front line to receive all support requests, everyone at Eugene Networks is at Level 2 or above.
Our Level 2 crew also completes server installs and migrations with full support from our Level 3 Engineers and if needed/ the Senior Engineer.
If you haven't gotten this by now, supporting our team is our focus! The owner, service manager, and the other engineers do everything they can to help you feel loved and supported, seriously can't stress that enough.
All of the technicians share in an on call rotation for 1 week at a time, we pay you on call pay for that week, plus you get paid for whatever time you clock working on anything that comes up.
We typically don't have much on-call and try very hard to limit the requests to emergencies only (like network/server down etc.
) This is an in office position with travel to and from client sites primarily in Eugene/Springfield.
You must have reliable transportation to get to and from customer sites and to transfer computer equipment safely.
We do pay mileage reimbursement for driving to and from client sites.
Some things we will want you to work with:
Autotask ticketing system (and no we don't make you account for every minute of your day like other IT shops).
Do some work, document it.
Very easy and low stress.
Datto RMM Configurations and Deployments of the following:
computers, printers, VOIP phones, Wi-Fi, servers, switches, firewalls, etc.
Essentially business IT stuff.
Office 365, Gsuite Backup software (we use 2 software's primarily and will train you on them) Windows and Mac systems Line of business applications that our clients use.
We install and support the software with the help of their support with the vendor that developed the software.
We support a range of clients who all use unique software.
You know you've been waiting for an opportunity where you can feel truly valued and supported at your job.
It is our goal to deliver that to you, plain and simple.
Apply if you are on the fence, and have a conversation with the owner of Eugene Networks.
You will learn more about what it would feel like to work here and we think you will LOVE what you hear! The Pay Depending on your experience level.
The range is $25 - $32 to start for this position.
On Call Pay - For every week you are on call, you will get on call pay added to your pay for that pay period, in addition to any overtime you accrue for actually handling the on call items that come up.
The Benefits Health Insurance (Pacific Source), Vision Insurance, and Dental Insurance 401K with 4% Company Match 2 weeks' vacation instantly vested on day 1 (have some vacations planned soon, no worries) Sick Pay Flexibility on time you need to work from home to take care of personal matters etc.
Mileage reimbursement for office to client office travel.
Looking forward to talking soon! Job Type:
Full-time Pay:
$25.
00 - $32.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance Experience level:
4 years Schedule:
8 hour shift Monday to Friday On call Weekends as needed Application Question(s):
Will you be able to reliably commute to the office in Eugene, OR and to and from client offices, transporting equipment when necessary? Education:
High school or equivalent (Preferred)
Experience:
Office 365 Administration:
2 years (Required) Help desk:
2 years (Required) Microsoft Windows Server:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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