Application Support Technician, Senior
Salary :
$68,848.
00 - $85,800.
00 AnnuallyLocation :
Eugene, ORJob Type:
Full-Time RegularJob Number:
03582Department:
Public Works DepartmentDivision:
Public Works MaintenanceOpening Date:
08/02/2023Closing Date:
ContinuousGeneral Statement of Duties The Roosevelt Information and Technology Services Team is looking to hire!!!Open Until Filled - First review of applicationsAugust 18, 2023.
The Application Support Technician, Senior performs complex paraprofessional duties supporting the acquisition and utilization of information applications and hardware including reviewing system needs, performing network administration, providing customer support, and training; functions as a liaison with vendors, Information Services Division, and/or the Regional Information System.
Department/Division:
Public Works Department / Maintenance DivisionSalary Range:
$33.
43 - $41.
66/hourly; $69,534.
40 - $86,652.
80/annuallyThe City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials.
This process is consistent with the You can learn more about our process at our page.
Benefits:
Please click the Benefits Tab to view the City of Eugene's competitive package options.
Living & Working in Eugene For more information on living in Eugene, how the City of Eugene operates, and more, visit Accepting on-line applications only.
First review of applications - August 18, 2023 Must reside in the state of Oregon and be able to report onsite for work as needed in Eugene, OR to meet business needs.
Examples of Duties Performed - Duties may include but are not limited to the following Provides staff support for automated systems; works with users to clarify and assess computing needs of the work area; solves specific problems.
Participates in the installation and implementation of purchased systems including software, hardware, and mobile devices; evaluates systems and databases in relation to specific user requests; assists with evaluating hardware and software; may test products to determine if performance meets stated specifications.
Utilizes a variety of programming tools or personal computer software to create and manipulate data files and automate standard work routines and products.
Creates reports, queries, utility programs, and linkages between programs involving multiple data platforms.
Uses database development tools to create, modify, and adapt personal computer applications by developing and modifying screen displays, data fields, queries, and reports to meet department needs.
Works with City staff to assure adequate file backup and easy recovery of files.
Serves as a liaison between users and vendors; researches vendors and available applications; assists in developing bid specifications; may participate in application development teams and assist in project management and vendor contract management.
Coordinates with department staff, Information Services Division, and vendors communicating issues related to database design, storage, performance, backup, recovery, and upgrades.
Performs administrator duties on a local area network server and purchased applications including system security, user access, file maintenance, naming, and archiving procedures; may develop computing procedures and related documentation.
Designs and/or assists with the design and production of system documentation; develops system usage procedures; instructs other staff in local area network of desktop computer and peripheral practices and procedures.
Tracks program area problems; monitors system performance for efficiency and effectiveness; recommends policy or procedural changes in assigned program area; works with vendors, City staff, or outside agencies to optimize system performance.
May administer City-wide security system(s), assign and secure levels of access to data on server and/or local area network, and track linkages between various security components.
May coordinate with other departments regarding job execution, job scheduling, hardware problems, and security issues; answers a variety of complex computer related questions from staff.
May develop structure and functionality for web pages; coordinates with department and Information Services staff to ensure needs are met and web practices are consistent with City standards.
Documents GIS data development and maintenance procedures.
Conducts periodic and ad hoc quality assurance reviews of GIS layers and databases.
Maintains metadata describing data sources, accuracy, reliability and completeness, map feature types, descriptive feature attributes and other information about GIS data layers.
Develop GIS macro/script programs to enhance data development, maintenance, analysis, and map production.
Participates on regional and departmental teams involved in researching, planning, developing, maintaining, and refining GIS data layers, procedures, and applications.
Keeps up to date on technology and software, as it pertains to program area(s).
Actively supports and respects diversity in the workplace.
Performs related duties as assigned.
Qualifications Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description.
We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences.
The City will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.
If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
A typical way to obtain the knowledge and abilities would be:
Experience:
Three years of experience in Microsoft Windows, iOS and GIS systems or related fields.
Training:
Equivalent to an Associate Degree in GIS, geography, cartography and/or computer programming.
License or Certificate:
AZ-900 Certified preferred.
A valid Oregon driver's license or, the ability to obtain by date of hire; must pass drivingrecords check and, if hired, maintain a driving record that meets the City's standard.
Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.
355).
The Ideal Candidate will possess the following knowledge, skill and abilities:
Knowledge of:
Knowledge of Microsoft Windows system administration, operations, and utilities applicable to servers, mobile devices, personal computers, and local area networks.
Local area network applications and hardware in program area.
Knowledge of iOS and Apple mobile devices.
Basic principles and techniques of computer programming and database structure as required by specific programs and systems.
Scripting and reporting tools and software.
Application security, data organization, and file integrity methods and procedures.
Principles and techniques of creating and delivering technology training.
Principles and processes for providing customer services including needs assessments, meeting quality standards for services, and evaluating customer satisfaction.
Knowledge of databases, data conversion, network and security architecture, and application development.
Experience with GIS based applications and the ESRI platform.
Strong understanding of the Agile project methodology using the SCRUM and Kanban framework.
Strong understanding of Azure Dev Ops.
Strong understanding of Microsoft Azure cloud services, architecture, and design principle fundamentals.
Ability to:
Work independently and be self-directed within a team concept.
Identify system limitations and create projects within an established environment.
Perform initial evaluation of changes and/or enhancements to systems.
Create reports and/or queries which combine data between different environments and/or platforms.
Enforce standards and procedures in area of assignment; develop forms and methods for record keeping.
Learn and understand business functions and procedures.
Communicate effectively with people from diverse backgrounds.
Perform initial troubleshooting to identify program application problems, isolate hardware versus software problems.
Assess and translate user business needs into technical specifications to modify applications.
Provide technical assistance and coach others in the most effective use of computer hardware and software.
Use relational databases.
Communicate effectively, both orally and in writing, with technical and non-technical people.
Use GIS software, including ArcGIS and related configurable applications.
Prepare GIS scripts and or SQL scripts to process data and prepare output products.
Supplemental Information What to Expect from our Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training.
The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes.
In addition, background investigations and records checks may be required.
Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.
Marijuana use is evaluated consistent with current state law regulations.
PLEASE NOTE:
Once the posting closes, the process can take 4-6 weeks to complete.
Diversity, Equity, and Inclusion:
The City of Eugene is committed to a respectful work environment.
We value the cultural, educational, and life experiences of each employee.
We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community.
As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce.
Women, people with disabilities, and persons of color are strongly encouraged to apply.
The City of Eugene complies with the Americans with Disabilities Act of 1990.
Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.
If a job posting indicates this position is temporary (not limited duration) then the employee serves at will.
Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.
RepresentationEmployees in this classification are represented by American Federation of State, County, and Municipal Employees (AFSCME), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.
Salary and BenefitsThe normal starting salary is the first step shown on the posting.
Other placement in the salary range may be considered depending on qualifications and experience.
Periodic advancement through the salary range is dependent upon merit.
The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance.
Health, dental, and vision benefits are available.
To view a , , and/or the click the respective link.
Click here to view information about 01 The supplemental questionnaire is scored and will be used to determine if you will proceed to the next phase of the selection process.
Provide detailed answers to each question.
Please do not reference your resume or application in your responses.
Communication about our hiring process is primarily done through email and it is recommended to check your email OR governmentjobs.
com account regularly after submitting your application.
I understand.
Yes No 02 Describe your computer support experience including software, hardware, web development and publishing and mobile devices including position title(s), duties, and years in eachposition.
03 Explain your experience with projects in an Agile methodology and SCRUM framework.
04 Please describe your experience in providing customer service related to reporting, solving software and/or computer related problems; assisting users with technical help, guidance, and training.
05 Explain your experience in GIS systems and highlight some recently completed projects.
06 Explain some highlights from your years of knowledge and training that would align with our listing of duties and requirements for this position.
07 Do you have an AZ-900 certificate of completion? Yes No Required Question Recommended Skills Application Security Architecture Assessments Business Requirements Cloud Computing Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
$68,848.
00 - $85,800.
00 AnnuallyLocation :
Eugene, ORJob Type:
Full-Time RegularJob Number:
03582Department:
Public Works DepartmentDivision:
Public Works MaintenanceOpening Date:
08/02/2023Closing Date:
ContinuousGeneral Statement of Duties The Roosevelt Information and Technology Services Team is looking to hire!!!Open Until Filled - First review of applicationsAugust 18, 2023.
The Application Support Technician, Senior performs complex paraprofessional duties supporting the acquisition and utilization of information applications and hardware including reviewing system needs, performing network administration, providing customer support, and training; functions as a liaison with vendors, Information Services Division, and/or the Regional Information System.
Department/Division:
Public Works Department / Maintenance DivisionSalary Range:
$33.
43 - $41.
66/hourly; $69,534.
40 - $86,652.
80/annuallyThe City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials.
This process is consistent with the You can learn more about our process at our page.
Benefits:
Please click the Benefits Tab to view the City of Eugene's competitive package options.
Living & Working in Eugene For more information on living in Eugene, how the City of Eugene operates, and more, visit Accepting on-line applications only.
First review of applications - August 18, 2023 Must reside in the state of Oregon and be able to report onsite for work as needed in Eugene, OR to meet business needs.
Examples of Duties Performed - Duties may include but are not limited to the following Provides staff support for automated systems; works with users to clarify and assess computing needs of the work area; solves specific problems.
Participates in the installation and implementation of purchased systems including software, hardware, and mobile devices; evaluates systems and databases in relation to specific user requests; assists with evaluating hardware and software; may test products to determine if performance meets stated specifications.
Utilizes a variety of programming tools or personal computer software to create and manipulate data files and automate standard work routines and products.
Creates reports, queries, utility programs, and linkages between programs involving multiple data platforms.
Uses database development tools to create, modify, and adapt personal computer applications by developing and modifying screen displays, data fields, queries, and reports to meet department needs.
Works with City staff to assure adequate file backup and easy recovery of files.
Serves as a liaison between users and vendors; researches vendors and available applications; assists in developing bid specifications; may participate in application development teams and assist in project management and vendor contract management.
Coordinates with department staff, Information Services Division, and vendors communicating issues related to database design, storage, performance, backup, recovery, and upgrades.
Performs administrator duties on a local area network server and purchased applications including system security, user access, file maintenance, naming, and archiving procedures; may develop computing procedures and related documentation.
Designs and/or assists with the design and production of system documentation; develops system usage procedures; instructs other staff in local area network of desktop computer and peripheral practices and procedures.
Tracks program area problems; monitors system performance for efficiency and effectiveness; recommends policy or procedural changes in assigned program area; works with vendors, City staff, or outside agencies to optimize system performance.
May administer City-wide security system(s), assign and secure levels of access to data on server and/or local area network, and track linkages between various security components.
May coordinate with other departments regarding job execution, job scheduling, hardware problems, and security issues; answers a variety of complex computer related questions from staff.
May develop structure and functionality for web pages; coordinates with department and Information Services staff to ensure needs are met and web practices are consistent with City standards.
Documents GIS data development and maintenance procedures.
Conducts periodic and ad hoc quality assurance reviews of GIS layers and databases.
Maintains metadata describing data sources, accuracy, reliability and completeness, map feature types, descriptive feature attributes and other information about GIS data layers.
Develop GIS macro/script programs to enhance data development, maintenance, analysis, and map production.
Participates on regional and departmental teams involved in researching, planning, developing, maintaining, and refining GIS data layers, procedures, and applications.
Keeps up to date on technology and software, as it pertains to program area(s).
Actively supports and respects diversity in the workplace.
Performs related duties as assigned.
Qualifications Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description.
We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences.
The City will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.
If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
A typical way to obtain the knowledge and abilities would be:
Experience:
Three years of experience in Microsoft Windows, iOS and GIS systems or related fields.
Training:
Equivalent to an Associate Degree in GIS, geography, cartography and/or computer programming.
License or Certificate:
AZ-900 Certified preferred.
A valid Oregon driver's license or, the ability to obtain by date of hire; must pass drivingrecords check and, if hired, maintain a driving record that meets the City's standard.
Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.
355).
The Ideal Candidate will possess the following knowledge, skill and abilities:
Knowledge of:
Knowledge of Microsoft Windows system administration, operations, and utilities applicable to servers, mobile devices, personal computers, and local area networks.
Local area network applications and hardware in program area.
Knowledge of iOS and Apple mobile devices.
Basic principles and techniques of computer programming and database structure as required by specific programs and systems.
Scripting and reporting tools and software.
Application security, data organization, and file integrity methods and procedures.
Principles and techniques of creating and delivering technology training.
Principles and processes for providing customer services including needs assessments, meeting quality standards for services, and evaluating customer satisfaction.
Knowledge of databases, data conversion, network and security architecture, and application development.
Experience with GIS based applications and the ESRI platform.
Strong understanding of the Agile project methodology using the SCRUM and Kanban framework.
Strong understanding of Azure Dev Ops.
Strong understanding of Microsoft Azure cloud services, architecture, and design principle fundamentals.
Ability to:
Work independently and be self-directed within a team concept.
Identify system limitations and create projects within an established environment.
Perform initial evaluation of changes and/or enhancements to systems.
Create reports and/or queries which combine data between different environments and/or platforms.
Enforce standards and procedures in area of assignment; develop forms and methods for record keeping.
Learn and understand business functions and procedures.
Communicate effectively with people from diverse backgrounds.
Perform initial troubleshooting to identify program application problems, isolate hardware versus software problems.
Assess and translate user business needs into technical specifications to modify applications.
Provide technical assistance and coach others in the most effective use of computer hardware and software.
Use relational databases.
Communicate effectively, both orally and in writing, with technical and non-technical people.
Use GIS software, including ArcGIS and related configurable applications.
Prepare GIS scripts and or SQL scripts to process data and prepare output products.
Supplemental Information What to Expect from our Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training.
The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes.
In addition, background investigations and records checks may be required.
Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.
Marijuana use is evaluated consistent with current state law regulations.
PLEASE NOTE:
Once the posting closes, the process can take 4-6 weeks to complete.
Diversity, Equity, and Inclusion:
The City of Eugene is committed to a respectful work environment.
We value the cultural, educational, and life experiences of each employee.
We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community.
As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce.
Women, people with disabilities, and persons of color are strongly encouraged to apply.
The City of Eugene complies with the Americans with Disabilities Act of 1990.
Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.
If a job posting indicates this position is temporary (not limited duration) then the employee serves at will.
Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.
RepresentationEmployees in this classification are represented by American Federation of State, County, and Municipal Employees (AFSCME), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.
Salary and BenefitsThe normal starting salary is the first step shown on the posting.
Other placement in the salary range may be considered depending on qualifications and experience.
Periodic advancement through the salary range is dependent upon merit.
The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance.
Health, dental, and vision benefits are available.
To view a , , and/or the click the respective link.
Click here to view information about 01 The supplemental questionnaire is scored and will be used to determine if you will proceed to the next phase of the selection process.
Provide detailed answers to each question.
Please do not reference your resume or application in your responses.
Communication about our hiring process is primarily done through email and it is recommended to check your email OR governmentjobs.
com account regularly after submitting your application.
I understand.
Yes No 02 Describe your computer support experience including software, hardware, web development and publishing and mobile devices including position title(s), duties, and years in eachposition.
03 Explain your experience with projects in an Agile methodology and SCRUM framework.
04 Please describe your experience in providing customer service related to reporting, solving software and/or computer related problems; assisting users with technical help, guidance, and training.
05 Explain your experience in GIS systems and highlight some recently completed projects.
06 Explain some highlights from your years of knowledge and training that would align with our listing of duties and requirements for this position.
07 Do you have an AZ-900 certificate of completion? Yes No Required Question Recommended Skills Application Security Architecture Assessments Business Requirements Cloud Computing Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
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