Park Ambassador
City of Eugene, OR City of Eugene, OR Eugene, OR Eugene, OR Full-time Full-time $50,856 - $63,357 a year $50,856 - $63,357 a year 15 hours ago 15 hours ago 15 hours ago General Statement of Duties Are you interested in playing a major role in keeping Eugene's parks and natural areas safe, clean, green, and welcoming? The City of Eugene Parks and Open Space Division is seeking two Park Ambassadors to join the Park Ambassador program.
Park Ambassadors provide a positive presence in Eugene's parks and natural areas.
Park Ambassadors serve multiple roles by providing information, responding to concerns reported by the public, helping solve park user conflicts, and seeking voluntary compliance of park rules.
Park Ambassadors work closely with the Community Engagement and Park Operations sections, and the Eugene Police Department's Park Resource Officers.
The Park Ambassador position is under general direction from a higher classification.
The position provides direction to seasonal Park Ambassadors and helps coordinate the day-to-day operations of the team.
The ideal candidate for this position is a good communicator who can remain calm during difficult conversations and apply de-escalation skills when needed.
You can collaborate within the city organization, with active external partners, and community members a myriad of viewpoints.
You care about parks, nature, and people; are inclusive and culturally competent, and can work as a team when needed.
You are comfortable using or learning mobile technology tools to track work, and continuously adapt, adjust, and implement strategies for innovative solutions that best fit the organization.
You are comfortable conducting a larger percentage of your work throughout the year by bike.
Effective 7/1/2023 AFSCME represented positions will receive a Cost of Living Adjustment (COLA) increase.
Department/Division:
Public Works Department / Parks and Open Space Division Salary Range:
$24.
45 - $30.
46 / hourly; $50,856.
00 - $63,356.
80 / annually The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials.
This process is consistent with the Oregon Equal Pay Act (OEPA).
You can learn more about our process at our How to Apply page.
Benefits:
Please click the Benefits Tab to view the City of Eugene's competitive package options.
Work Schedule:
One position will typically work Monday- Friday, 7:
00am- 3:
30pm.
The second position will work weekends hours that may vary depending on the time of year.
Living & Working in Eugene For more information on living in Eugene, how the City of Eugene operates, and more, visit this page.
Application Deadline:
Friday, June 30, 2023, 5:
00 p.
m.
Accepting on-line applications only.
To be considered for this position you must attach a cover letter and resume.
Examples of Duties Performed - Duties may include but are not limited to the following Patrols assigned area on foot, by bicycle and/or by vehicle.
Patrols parks for compliance with park rules.
Seeks voluntary compliance for park rules such as dogs off leash, smoking, and prohibited structures or enclosures.
Responds to reports from the public of safety concerns generated through phone call, emails, and through online reporting.
Follows up with members of the public on outcome of the follow up.
Works in collaboration with the City of Eugene Park Resource Officers when unable to gain voluntary compliance with park rules.
Provides the public with information about parks, trails, natural areas, and public spaces in Eugene.
Information includes history, activities, rules, hours, and other general information.
Posts notices of cleanup for prohibited enclosures or structures.
Conducts minor clean ups as needed.
Provides social service agency information as needed to patrons.
Utilizes a computer and handheld mobile devices to track work.
Writes daily reports.
Monitors areas for damage to grounds, equipment and/or facilities and generates maintenance work orders for repairs, as needed.
Reports emergencies and unlawful activities to Central Lane Communications.
Identifies ongoing issues or trends related to usage, safety, customer service etc.
Makes field decisions on the need to bring emergency responders such as EPD, fire, and Cahoots to a scene.
Provides supervisors and managers with necessary information to coordinate follow up on citizen concerns.
Attends neighborhood and community events to promote knowledge of safety programs and use of public spaces.
Attends required trainings and classes.
May act in capacity of Lead Park Ambassador.
May provide direction to seasonal staff.
Performs other duties as required.
Qualifications Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description.
We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences.
The City will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.
If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
A typical way to obtain the knowledge and abilities would be:
Experience:
High school diploma, or G.
E.
D.
equivalent.
Four years' increasingly responsible experience providing customer service with some conflict resolution experience and/or customer service experience occurring in a social service or safety and security role.
Some college desired.
License or Certificate:
Possession of, or ability to obtain, and maintain an appropriate valid Oregon Driver's license.
Possession of, or ability to obtain within 30 days of hire CPR/AED and First Aid training certificates.
Possession of, or ability to obtain with 30 days of hire DPSST certification.
The Ideal Candidate will possess the following knowledge, skills and abilities:
Knowledge of:
Principals of good customer service.
Principals of effective communication, both orally and in writing.
Situational awareness and de-escalation skills.
Working with vulnerable populations Ability to:
Learn public space rules and regulations.
Learn functions of City departments, other public service providers and local social service agencies, or the ability to learn in a reasonable amount of time.
Learn about public space history, resources, and activities in the area.
Learn applicable state and city laws, codes, zoning, and administrative rules and legal procedures in a reasonable period.
Utilize computer and handheld mobile devices to track activities, make service requests and write reports.
Work harmoniously and maintain effective working relationships with the public, the department, City organization and other agencies, and effectively communicate to a diverse public.
Provide excellent customer service in sometimes stressful situations and have the ability to remain calm, clear, professional, and positive, when explaining policies, rules and procedures, while also being able to assess possible violations, develop solutions and apply practical judgement.
Apply conflict resolution and communication techniques, to communicate effectively with diverse communities and the ability to adjust communication style to audiences as appropriate.
Learn signs of mental illness and substance abuse and best practices for communicating with people experience them.
Exercise discretion and judgement in determining the appropriate course of action when dealing with public nuisances, group conflicts and public interactions and determine when situations require police assistance/intervention.
Work independently and in a team dynamic.
While maintaining safety, approach individuals engaged in low and high-risk rule violations; assess situation; de-escalate and encourage compliance when appropriate.
Communicate effectively with Central Lane Communications, members of the Eugene Police Department, or other security service employees.
Provide patrons with general referral information such as local points of interest, social service agency resources, etc.
Observe possible safety hazards and take appropriate action.
Work outdoors in various weather situations.
Safely operate a bicycle and obey traffic laws.
Prepare legible reports that reflect accurate reporting of information.
Understand and follow verbal and written instructions.
Supplemental Information Physical Requirements/Working Conditions Park Ambassadors work outside in all weather conditions.
They primarily work by bike during the drier months and bike many miles in a given day.
The work also requires lifting and hauling items left behind or dumped in parks as needed.
What to Expect from our Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training.
The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes.
In addition, background investigations and records checks may be required.
Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.
Marijuana use is evaluated consistent with current state law regulations.
PLEASE NOTE:
Once the posting closes, the process can take 4-6 weeks to complete.
Diversity, Equity, and Inclusion:
The City of Eugene is committed to a respectful work environment.
We value the cultural, educational, and life experiences of each employee.
We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community.
As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce.
Women, people with disabilities, and persons of color are strongly encouraged to apply.
The City of Eugene complies with the Americans with Disabilities Act of 1990.
Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.
If a job posting indicates this position is temporary (not limited duration) then the employee serves at will.
Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.
Representation Employees in this classification are represented by American Federation of State, County, and Municipal Employees (AFSCME), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.
Salary and Benefits The normal starting salary is the first step shown on the posting.
Other placement in the salary range may be considered depending on qualifications and experience.
Periodic advancement through the salary range is dependent upon merit.
The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance.
Health, dental, and vision benefits are available.
To view a summary of benefits, benefit premium rates, and/or the AFSCME contract click the respective link.
Click here to view information about Total Worker Health.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Park Ambassadors provide a positive presence in Eugene's parks and natural areas.
Park Ambassadors serve multiple roles by providing information, responding to concerns reported by the public, helping solve park user conflicts, and seeking voluntary compliance of park rules.
Park Ambassadors work closely with the Community Engagement and Park Operations sections, and the Eugene Police Department's Park Resource Officers.
The Park Ambassador position is under general direction from a higher classification.
The position provides direction to seasonal Park Ambassadors and helps coordinate the day-to-day operations of the team.
The ideal candidate for this position is a good communicator who can remain calm during difficult conversations and apply de-escalation skills when needed.
You can collaborate within the city organization, with active external partners, and community members a myriad of viewpoints.
You care about parks, nature, and people; are inclusive and culturally competent, and can work as a team when needed.
You are comfortable using or learning mobile technology tools to track work, and continuously adapt, adjust, and implement strategies for innovative solutions that best fit the organization.
You are comfortable conducting a larger percentage of your work throughout the year by bike.
Effective 7/1/2023 AFSCME represented positions will receive a Cost of Living Adjustment (COLA) increase.
Department/Division:
Public Works Department / Parks and Open Space Division Salary Range:
$24.
45 - $30.
46 / hourly; $50,856.
00 - $63,356.
80 / annually The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials.
This process is consistent with the Oregon Equal Pay Act (OEPA).
You can learn more about our process at our How to Apply page.
Benefits:
Please click the Benefits Tab to view the City of Eugene's competitive package options.
Work Schedule:
One position will typically work Monday- Friday, 7:
00am- 3:
30pm.
The second position will work weekends hours that may vary depending on the time of year.
Living & Working in Eugene For more information on living in Eugene, how the City of Eugene operates, and more, visit this page.
Application Deadline:
Friday, June 30, 2023, 5:
00 p.
m.
Accepting on-line applications only.
To be considered for this position you must attach a cover letter and resume.
Examples of Duties Performed - Duties may include but are not limited to the following Patrols assigned area on foot, by bicycle and/or by vehicle.
Patrols parks for compliance with park rules.
Seeks voluntary compliance for park rules such as dogs off leash, smoking, and prohibited structures or enclosures.
Responds to reports from the public of safety concerns generated through phone call, emails, and through online reporting.
Follows up with members of the public on outcome of the follow up.
Works in collaboration with the City of Eugene Park Resource Officers when unable to gain voluntary compliance with park rules.
Provides the public with information about parks, trails, natural areas, and public spaces in Eugene.
Information includes history, activities, rules, hours, and other general information.
Posts notices of cleanup for prohibited enclosures or structures.
Conducts minor clean ups as needed.
Provides social service agency information as needed to patrons.
Utilizes a computer and handheld mobile devices to track work.
Writes daily reports.
Monitors areas for damage to grounds, equipment and/or facilities and generates maintenance work orders for repairs, as needed.
Reports emergencies and unlawful activities to Central Lane Communications.
Identifies ongoing issues or trends related to usage, safety, customer service etc.
Makes field decisions on the need to bring emergency responders such as EPD, fire, and Cahoots to a scene.
Provides supervisors and managers with necessary information to coordinate follow up on citizen concerns.
Attends neighborhood and community events to promote knowledge of safety programs and use of public spaces.
Attends required trainings and classes.
May act in capacity of Lead Park Ambassador.
May provide direction to seasonal staff.
Performs other duties as required.
Qualifications Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the job.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description.
We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences.
The City will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications.
If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
A typical way to obtain the knowledge and abilities would be:
Experience:
High school diploma, or G.
E.
D.
equivalent.
Four years' increasingly responsible experience providing customer service with some conflict resolution experience and/or customer service experience occurring in a social service or safety and security role.
Some college desired.
License or Certificate:
Possession of, or ability to obtain, and maintain an appropriate valid Oregon Driver's license.
Possession of, or ability to obtain within 30 days of hire CPR/AED and First Aid training certificates.
Possession of, or ability to obtain with 30 days of hire DPSST certification.
The Ideal Candidate will possess the following knowledge, skills and abilities:
Knowledge of:
Principals of good customer service.
Principals of effective communication, both orally and in writing.
Situational awareness and de-escalation skills.
Working with vulnerable populations Ability to:
Learn public space rules and regulations.
Learn functions of City departments, other public service providers and local social service agencies, or the ability to learn in a reasonable amount of time.
Learn about public space history, resources, and activities in the area.
Learn applicable state and city laws, codes, zoning, and administrative rules and legal procedures in a reasonable period.
Utilize computer and handheld mobile devices to track activities, make service requests and write reports.
Work harmoniously and maintain effective working relationships with the public, the department, City organization and other agencies, and effectively communicate to a diverse public.
Provide excellent customer service in sometimes stressful situations and have the ability to remain calm, clear, professional, and positive, when explaining policies, rules and procedures, while also being able to assess possible violations, develop solutions and apply practical judgement.
Apply conflict resolution and communication techniques, to communicate effectively with diverse communities and the ability to adjust communication style to audiences as appropriate.
Learn signs of mental illness and substance abuse and best practices for communicating with people experience them.
Exercise discretion and judgement in determining the appropriate course of action when dealing with public nuisances, group conflicts and public interactions and determine when situations require police assistance/intervention.
Work independently and in a team dynamic.
While maintaining safety, approach individuals engaged in low and high-risk rule violations; assess situation; de-escalate and encourage compliance when appropriate.
Communicate effectively with Central Lane Communications, members of the Eugene Police Department, or other security service employees.
Provide patrons with general referral information such as local points of interest, social service agency resources, etc.
Observe possible safety hazards and take appropriate action.
Work outdoors in various weather situations.
Safely operate a bicycle and obey traffic laws.
Prepare legible reports that reflect accurate reporting of information.
Understand and follow verbal and written instructions.
Supplemental Information Physical Requirements/Working Conditions Park Ambassadors work outside in all weather conditions.
They primarily work by bike during the drier months and bike many miles in a given day.
The work also requires lifting and hauling items left behind or dumped in parks as needed.
What to Expect from our Selection Process:
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training.
The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes.
In addition, background investigations and records checks may be required.
Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.
Marijuana use is evaluated consistent with current state law regulations.
PLEASE NOTE:
Once the posting closes, the process can take 4-6 weeks to complete.
Diversity, Equity, and Inclusion:
The City of Eugene is committed to a respectful work environment.
We value the cultural, educational, and life experiences of each employee.
We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community.
As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce.
Women, people with disabilities, and persons of color are strongly encouraged to apply.
The City of Eugene complies with the Americans with Disabilities Act of 1990.
Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.
In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.
If a job posting indicates this position is temporary (not limited duration) then the employee serves at will.
Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.
Representation Employees in this classification are represented by American Federation of State, County, and Municipal Employees (AFSCME), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.
Salary and Benefits The normal starting salary is the first step shown on the posting.
Other placement in the salary range may be considered depending on qualifications and experience.
Periodic advancement through the salary range is dependent upon merit.
The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance.
Health, dental, and vision benefits are available.
To view a summary of benefits, benefit premium rates, and/or the AFSCME contract click the respective link.
Click here to view information about Total Worker Health.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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